Welcome to Amorasmart (“we”, “us”, “our”). We operate an online store that sells sleep-improvement products and devices to customers in the United States.
By accessing or placing an order on our website, you confirm that you are a resident of the United States and that you agree to these Terms of Use. If you do not agree, please do not use our website.
2. Eligibility and Use of the Website
- You must be at least 18 years old or use our website under the supervision of a parent or legal guardian.
- You agree not to use the website for any unlawful purpose or in violation of any applicable U.S. federal or state law.
3. Pricing, Taxes and Payment
- All prices are listed in U.S. Dollars (USD).
- Sales tax may be added at checkout based on your shipping address and applicable state/local tax rules.
- We currently accept payments via PayPal only. When you select PayPal at checkout, you will be redirected to PayPal’s secure platform. Your payment is subject to PayPal’s own terms and privacy policy.
4. Shipping & Delivery (USA Only)
- Shipping is free on all orders within the United States, unless otherwise stated on a specific product page or at checkout.
- Most orders are delivered within 3–7 business days after your order is processed and shipped. In rare cases (remote areas, carrier delays, peak seasons, severe weather, etc.) delivery may take 7–14 business days.
- These timeframes are estimates and not guaranteed delivery dates. We are not liable for delays caused by carriers or circumstances beyond our reasonable control, but we will always do our best to support you and track your package.
5. Product Information
We strive to describe our products as accurately as possible (features, colors, usage). However, we do not warrant that product descriptions or other content are 100% error‑free.
Colors may appear slightly different due to screen settings and lighting and do not constitute a manufacturing defect.
6. Intellectual Property
All content on the Amorasmart website (text, images, graphics, logos, designs, and other materials) is owned by or licensed to us and is protected under U.S. copyright and intellectual property laws.
You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written consent.
7. Limitation of Liability
Our products and services are provided “as is” and “as available,” to the extent permitted by U.S. law, without additional warranties beyond those required by law.
Amorasmart shall not be liable for any indirect, incidental, or consequential damages arising from misuse of the products or failure to follow usage instructions.
8. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in our business or in applicable laws.
Any changes will be posted on this page with a new “effective date.” Your continued use of the website after any changes means you accept the updated Terms.
Return & Exchange Policy – Amorasmart (USA)
1. 30‑Day Return & Exchange Window
We want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days from the date you receive your order (based on the carrier’s tracking information).
After 30 days, we generally cannot accept returns or exchanges except in special cases involving a clear manufacturing defect.
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange, the item should:
- Be in “like‑new” condition and not heavily damaged due to misuse or neglect.
- Preferably be in its original packaging with all accessories, manuals, and parts included.
- Be sent back with your order number and contact details so we can identify your order.
Hygiene / personal‑use items:
Certain personal or hygiene‑related products that come into direct contact with skin or ears may not be returnable once opened, for health and safety reasons. If this applies, it will be clearly mentioned on the product page.
3. Non‑Returnable Items
- Items that show signs of misuse, impact damage, or liquid damage not related to normal use.
- Items that have been modified, tampered with, or altered (for example, opened devices, removed seals, or replaced parts).
- Products clearly labeled as “Final Sale” or “Non‑returnable” on the product page.
4. How to Request a Return or Exchange
To start a return or exchange within the United States:
- Email us at info@amorasmart.com with:
- Your full name
- Order number
- Reason for the return or exchange
- Clear photos of the product and, if applicable, of any defect or issue
- Our customer support team will review your request and respond within 1–3 business days with next steps, including the return address and any shipping instructions.
5. Return Shipping Costs
- If the return is due to a defective item or an error on our side (wrong item sent, damaged on arrival, etc.), Amorasmart will cover the return shipping cost or provide a prepaid label, where possible.
- If the return is due to a change of mind or personal preference (without a product defect), you may be responsible for the cost of return shipping. We will inform you of any applicable costs before you proceed.
6. Refunds, Store Credit, and Exchanges
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your request. If approved, you can choose one of the following options:
- Exchange: Receive a replacement of the same item (if in stock).
- Refund: Receive a refund to your original payment method (your PayPal account).
- Store Credit: Receive credit to use on future purchases at Amorasmart.
7. Processing Time for Refunds
After your return is received and approved, refunds are typically processed within 5–10 business days.
The time it takes for the refund to appear in your PayPal or bank account may vary depending on PayPal and your financial institution’s processing times.
8. Free Shipping and Refused Deliveries
- Initial shipping to U.S. customers is free.
- If a package is refused at delivery or returned to us due to incorrect address details provided by the customer, we may deduct actual shipping and handling costs from any refundable amount, as permitted by applicable law.